First unemployment deposit is late, what should I check? after 18 years as a social media manager

I applied for unemployment in Boise 13 weeks ago and the status page still says pending. I am in Boise, in case local advice matters. The page shows my claim as open but no payment date. Is there a step I could have missed?

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.