First unemployment deposit is late, what should I check? after 16 years as a janitorial supervisor

I applied for unemployment in Atlanta 12 weeks ago and the status page still says pending. I have been trying to stay organised about it. The page shows my claim as open but no payment date. Is there a step I could have missed?

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.