First unemployment deposit is late, what should I check? after 13 years as a quality inspector

I applied for unemployment in Richmond 12 weeks ago and the status page still says pending. This is my first time dealing with any of this. The page shows my claim as open but no payment date. Has anyone been through this? How long did it take in the end?

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.