First unemployment deposit is late, what should I check? after 12 years as an accounts payable clerk

I was laid off as an accounts payable clerk and filed right away, and I have been certifying every week. I called the state line four times and only reached a recording. What would you check first?

Mine took about 13 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.