First unemployment deposit is late, what should I check? after 11 years as an event coordinator

I was laid off as an event coordinator and filed right away, and I have been certifying every week. I would rather hear the honest version than the polite one. I called the state line four times and only reached a recording. What would you check first?

Keep certifying every week even while you wait. If they find you eligible, the weeks you certified are the ones that count.