First unemployment deposit is late, what should I check?

I applied for unemployment in Milwaukee 20 weeks ago and the status page still says pending. I called the state line four times and only reached a recording. What would you check first?

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.

Mine took about 20 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.