Denied unemployment, how do I appeal? (Richmond)

My claim was denied after 15 weeks of waiting, and the letter says I have a short window to appeal. I would rather hear the honest version than the polite one. The letter lists a deadline and a hearing process, but it is hard to follow. Should I ask someone for free legal help?

Legal aid offices and some workforce centres help with unemployment hearings at no cost. A call is worth it.