Denied unemployment, how do I appeal?

I was told my separation was for misconduct, which is not what happened. I would rather hear the honest version than the polite one. The letter lists a deadline and a hearing process, but it is hard to follow.

Legal aid offices and some workforce centres help with unemployment hearings at no cost. A call is worth it.

I printed my emails in order and wrote a one-page timeline. The hearing officer kept going back to it.