Denied unemployment, how do I appeal? after 11 years as a customer-service rep

I got a denial letter last week saying I left my job voluntarily, but I was let go as a customer-service rep. I would rather hear the honest version than the polite one. My employer's version of events does not match mine, and I have emails that show it. If you have appealed before, what helped you prepare?

File the appeal before the deadline, even if you are unsure. You can gather documents afterwards. That is the one part I would not wait on.