Denied unemployment, how do I appeal?

I got a denial letter last week saying I left my job voluntarily, but I was let go as a school bus driver. There are 6 people counting on me, so I am trying to be careful. The letter lists a deadline and a hearing process, but it is hard to follow. If you have appealed before, what helped you prepare?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.