Appeal deadline questions after an unemployment denial after 9 years as a payroll clerk

I got a denial letter last week saying I left my job voluntarily, but I was let go as a payroll clerk. I would rather hear the honest version than the polite one. I have not done a hearing before and I am nervous. If you have appealed before, what helped you prepare?

Legal aid offices and some workforce centres help with unemployment hearings at no cost. A call is worth it.