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OperationsRemote (US) · Full-time

Website Operations Specialist

Keep wuuuh.com content, releases, and member-facing pages working day to day, from copy updates to deploy checklists and incident triage with engineering.

Responsibilities

  • Coordinate weekly release notes, marketing page updates, and SEO metadata for public routes.
  • Run smoke checks after deploys (/premium, /about, /careers, Help Me Now, mutual aid browse).
  • Maintain partner and discount listing hygiene with the org portal team.
  • Document runbooks for common member issues (billing, invites, vault access).
  • Escalate product bugs with clear repro steps; close the loop with support.

Requirements

  • 2+ years in website ops, digital ops, or technical program coordination.
  • Comfortable with release workflows, staging vs production, and basic HTML/Markdown.
  • Clear written communication with members and internal teams.
  • Bias toward checklists, status pages, and calm incident communication.

Nice to have

  • Experience with Next.js sites, Stripe billing support, or mutual-aid / nonprofit ops.
  • Lived experience with income disruption or benefits navigation.

How to apply

Email support@wuuuh.com with subject “Application: Website Operations Specialist”, a resume or portfolio link, and a short note on why this role fits. We aim to reply within two weeks.

Email to apply →

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