Member SupportRemote (US) · Full-time or part-time
Customer Support Specialist
Help members finish hard steps: billing, household invites, vault access, mutual aid, and escalations — with empathy, accuracy, and zero invented approvals.
Responsibilities
- Respond to member tickets and escalations within published SLAs.
- Guide Free → Individual / Household decisions without overselling.
- Troubleshoot household invites, member cards, and discount redemption questions.
- Escalate benefits/legal questions to partners — never invent eligibility outcomes.
- Feed product with patterns from real member pain (docs, copy, FAQ updates).
Requirements
- 2+ years customer support, casework, or community care roles.
- Excellent written English; calm tone under stress.
- Comfort explaining billing (weekly membership, cancel, hardship pause) clearly.
- Judgment to say “we don’t know / that’s a partner decision” when appropriate.
Nice to have
- Benefits navigation, unemployment claims, or nonprofit hotline experience.
- Bilingual (Spanish or French) a plus for member coverage.
How to apply
Email careers@wuuuh.com with subject “Application: Customer Support Specialist”, a resume or portfolio link, and a short note on why this role fits. We aim to reply within two weeks.
Email to apply →