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Member SupportRemote (US) · Full-time or part-time

Customer Support Specialist

Help members get through hard steps like billing, household invites, vault access, mutual aid, and escalations. Be kind, be accurate, and never promise an approval we can't give.

Responsibilities

  • Respond to member tickets and escalations within published SLAs.
  • Help members choose between Free, Individual, and Household without overselling.
  • Troubleshoot household invites, member cards, and discount redemption questions.
  • Escalate benefits/legal questions to partners - never invent eligibility outcomes.
  • Feed product with patterns from real member pain (docs, copy, FAQ updates).

Requirements

  • 2+ years customer support, casework, or community care roles.
  • Excellent written English; calm tone under stress.
  • Comfort explaining billing (membership, plan changes, cancel) clearly.
  • Judgment to say “we don’t know / that’s a partner decision” when appropriate.

Nice to have

  • Benefits navigation, unemployment claims, or nonprofit hotline experience.
  • Bilingual (Spanish or French) a plus for member coverage.

How to apply

Email support@wuuuh.com with subject “Application: Customer Support Specialist”, a resume or portfolio link, and a short note on why this role fits. We aim to reply within two weeks.

Email to apply →

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