Senior Customer Success Manager — customer onboarding (Phoenix, days · 38)

Nova Technologies Austin 2 is hiring a Senior Customer Success Manager — customer onboarding (Phoenix, days · 38) to own day-to-day outcomes around customer onboarding. You'll sit with a 6-person squad and partner closely with operations, support, and program leads. What you'll do • Own a clear workstream end-to-end — from intake and prioritization through delivery and follow-up. • Translate messy real-world constraints into checklists, dashboards, and handoffs other people can run. • Run weekly rituals that keep stakeholders aligned without drowning the team in status theater. • Spot process gaps early (especially around public speaking) and propose lightweight fixes. • Document decisions so the next person isn't starting from Slack archaeology. • Contribute to bookkeeping quality bars and peer review inside the squad. What we're looking for • 2+ years in a related role (or equivalent lived experience we can verify through work samples). • Evidence you can write clearly for non-experts and keep commitments when priorities shift. • Comfort with spreadsheets or lightweight SQL/tooling — depth matters more than brand-name tools. • Empathy for people under financial stress; this work touches real households. Nice to have • Experience in nonprofit or adjacent regulated environments. • Facilitation skills for workshops, standups, or community office hours. Compensation & logistics • Base salary range $88,000–$99,000 USD, depending on experience and location. • This role is based in Nashville, TN, with up to two remote days after onboarding. • Benefits include learning budget of $1,200/year; 12 weeks parental leave; dependent-care FSA with employer contribution. How to apply Send a resume and 4–6 sentences on a problem you unstuck recently. We reply to every complete application within 10 business days.