HR Business Partner - knowledge base (Grand Rapids, evenings · 266)

cedar systems san diego 2 2803 mu0r2tqp is hiring a HR Business Partner - knowledge base (Grand Rapids, evenings · 266) to own day-to-day outcomes around knowledge base. You'll sit with a bilingual support desk and partner closely with operations, support, and program leads. What you'll do • Own a clear workstream end-to-end - from intake and prioritization through delivery and follow-up. • Translate messy real-world constraints into checklists, dashboards, and handoffs other people can run. • Run weekly rituals that keep stakeholders aligned without drowning the team in status theater. • Spot process gaps early (especially around customer support) and propose lightweight fixes. • Document decisions so the next person isn't starting from Slack archaeology. • Contribute to sql quality bars and peer review inside the squad. What we're looking for • 2+ years in a related role (or equivalent lived experience we can verify through work samples). • Evidence you can write clearly for non-experts and keep commitments when priorities shift. • Comfort with spreadsheets or lightweight SQL/tooling - depth matters more than brand-name tools. • Empathy for people under financial stress; this work touches real households. Nice to have • Experience in insurance or adjacent regulated environments. • Facilitation skills for workshops, standups, or community office hours. Compensation & logistics • Base salary range $80,000–$101,000 USD, depending on experience and location. • This role is based in Atlanta, GA, with up to two remote days after onboarding. • Benefits include student-loan contribution of $50/paycheck; dependent-care FSA with employer contribution; home-office stipend of $750/year. How to apply Send a resume and 4–6 sentences on a problem you unstuck recently. We reply to every complete application within 10 business days.