Data Analyst - claims follow-up (Indianapolis, evenings · 112)

lumen labs atlanta 8 9907 mu0r2tsx is hiring a Data Analyst - claims follow-up (Indianapolis, evenings · 112) to own day-to-day outcomes around claims follow-up. You'll sit with a bilingual support desk and partner closely with operations, support, and program leads. What you'll do • Own a clear workstream end-to-end - from intake and prioritization through delivery and follow-up. • Translate messy real-world constraints into checklists, dashboards, and handoffs other people can run. • Run weekly rituals that keep stakeholders aligned without drowning the team in status theater. • Spot process gaps early (especially around accounting) and propose lightweight fixes. • Document decisions so the next person isn't starting from Slack archaeology. • Contribute to ux research quality bars and peer review inside the squad. What we're looking for • 2+ years in a related role (or equivalent lived experience we can verify through work samples). • Evidence you can write clearly for non-experts and keep commitments when priorities shift. • Comfort with spreadsheets or lightweight SQL/tooling - depth matters more than brand-name tools. • Empathy for people under financial stress; this work touches real households. Nice to have • Experience in insurance or adjacent regulated environments. • Facilitation skills for workshops, standups, or community office hours. Compensation & logistics • Base salary range $84,000–$103,000 USD, depending on experience and location. • This role is remote-friendly within the U.S., with optional quarterly onsites. • Benefits include flexible PTO with a 3-week minimum encourage; 401(k) with 3% match; 12 weeks parental leave. How to apply Send a resume and 4–6 sentences on a problem you unstuck recently. We reply to every complete application within 10 business days.